Grubhub Review
Grubhub is a food delivery service which has more than 14 million regular users in the United States and the United Kingdom. The company connects restaurants with local diners allowing customers to order from restaurant menus and have food delivered to their home or workplace. Grubhub employs drivers as independent contractors and works with 80,000 restaurants in more than 1,600 cities allowing you to have quality food delivered quickly with reasonable delivery charges. The company has a free, easy to use mobile app which lets you browse menus on the go and allows you to pay by cash, credit card or PayPal.
Grubhub Pros
Grubhub works with a large number of restaurants in virtually every US city giving you access to all kinds of different food. The company’s free mobile app is simple to install and use. The driver will bring your order to your front door so won’t need to leave the comfort of your home on a cold winter night. Grubhub gives you access to reviews from other users and lets you review restaurants so you can make informed decisions and share your own experiences. You can also pre-order food up to four days in advance.
Grubhub Cons
Some online reviews complain of trouble getting through to customer service when there is a problem with a delivery. Users who have had mistakes made with payments report extreme difficulties in having these resolved. Grubhub doesn’t have the greatest track record for on-time deliveries and there are several online reviews complaining about rude delivery staff and communication issues. Many restaurants have complained about the high commission and delivery fee that they have to pay to use Grubhub.
Grubhub Bottom Line
Grubhub gives you access to a wide variety of different restaurants in your city, including some which might not normally deliver to your area. However, the company doesn’t have a great reputation for delivering on time and their independent delivery contractors are not always polite and courteous. Reviews for the service are very mixed with some users reporting consistent onetime deliveries of quality food. However, there are just as many reviews complaining about repeated late deliveries and mistakes. Since delivery drivers can change day by day, your personal experience can come down to the luck of the draw.
Is Tipping Available With Grubhub?
Tipping is not mandatory, but it is encouraged by Grubhub. The company recommends a 20 percent gratuity with the minimum tipping being $5.
Average Customer Satisfaction Ratings With Grubhub
Satisfaction ratings of the delivery service are based upon reviews from the restaurants and customers. Drivers are encouraged to maintain a high rating.
