Uber Eats Review

Uber Eats is part of the Uber group and it was launched in San Francisco in 2015 but is now available in cities over the world. Uber Eats is an on-demand food delivery service matching diners with local restaurants and caterers.  Users can browse menus and order food through the free Uber Eats app or website.   The company’s delivery personnel are independent contractors and depending on the city they can travel by car, bicycle, motorcycle or even on foot.  Uber Eats gives you access to an enormous range of local restaurants from fine dining to fast food.

Uber Eats Pros

The Uber Eats app automatically picks up your location and will only display restaurants that are currently open and serving your area.   Uber Eats has a very large network of delivery personnel meaning that your order is more likely to be picked up and delivered promptly.  The company also works with an extensive number of restaurants maximizing your options. The free app is easy to download and simple to use. Once your food has been picked up, you can track the progress of the delivery.   It also allows you to read and leave reviews for restaurants and makes suggestions based on customer recommendations and your previous purchases.   Existing Uber customers can use their login details without signing up for a separate Uber Eats account.

Uber Eats Cons

Once the order has gone through to the restaurant there is minimal communication between the restaurant and the driver. This can lead to long waits for food, drivers not showing up on time to collect orders and general confusion.  Additionally, a chat function on the app would be useful so that you could contact customer service or the driver directly and check on the progress of your meal.  You will normally have to go outside and collect your order from the driver’s vehicle.

Uber Eats Bottom Line

Uber is one of the largest on-demand food services worldwide giving you access to a very large number of restaurants in your city.  The free and easy-to-use app makes it simple to order food and you can also read reviews and get recommendations from other users.  Uber’s pricing structure is simple and delivery charges are fair and easy to understand. Payment is simple and secure and there are no hidden fees or surprise charges.

Is Tipping Available With Uber Eats?

Tipping is optional according to Uber Eats. Customers wishing to tip the person making the delivery can do so through the app or with cash.

Average Customer Satisfaction Ratings With Uber Eats

Drivers for Uber Eats are expected to maintain a 90 percent or better performance rating. Drivers are rated by the restaurants and the customers.